F.A.Q

FAQ - Frequently Asked Questions

Welcome to our FAQ page! Here, we’ve answered the most common questions to ensure you have a seamless and secure shopping experience with our jewelry store. If you have additional questions, don’t hesitate to contact us.


1. How long will it take to receive my order?

Our standard delivery times are as follows:

  • Western Europe: 15 to 25 business days.
  • Central and Eastern Europe: 20 to 30 business days.
  • Remote areas or islands: 25 to 35 business days.

Please note that these times do not include order processing, which takes up to 3 business days. Once your order has been shipped, you will receive a tracking code to monitor its progress.


2. Is it safe to shop with your store?

Absolutely! We prioritize your security and satisfaction. Our website uses advanced encryption to protect your personal and payment information. Additionally, we partner with trusted payment gateways and logistics providers to ensure a secure and reliable shopping experience.


3. Can I track my order?

Yes! After your order is processed and shipped, you will receive an email or SMS with a tracking code. This code allows you to follow your package’s journey in real time.


4. What happens if my order is delayed?

While we strive to deliver your order within the estimated time frame, external factors such as customs delays or weather conditions may cause delays. If your order is significantly delayed, please contact our support team for assistance. We are here to help resolve any issues promptly.


5. What is your return policy?

We offer a hassle-free return policy for defective or damaged items. If you encounter any issues with your order, please contact us within 14 days of delivery, and we will guide you through the return process. Please note that personalized or custom items may not be eligible for returns unless they arrive damaged.


6. Do I have to pay customs fees?

For customers within the European Union, prices already include VAT, and there are no additional import fees. For customers outside the EU, such as the United Kingdom or Norway, any applicable customs or import fees will be the customer’s responsibility.


7. Can I cancel or modify my order?

You can cancel or modify your order before it has been dispatched. Once your order has been shipped, cancellations or changes are no longer possible. Please contact us as soon as possible if you wish to make adjustments.

8. Are your products genuine?

Yes, we take pride in offering high-quality jewelry crafted with genuine materials. Each piece is carefully selected to ensure elegance, durability, and value.


9. What payment methods do you accept?
  • We accept a variety of secure payment methods, including:
  • Credit and debit cards (Visa, Mastercard, etc.)
  • Other regional payment options, depending on your location.

10. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help! You can reach us via:

  • Email: contact@attellue.com

We typically respond within 24-48 hours.


Your satisfaction is our top priority, and we’re here to ensure your shopping experience is enjoyable and secure!